Name: Watch: the complete walkthrough (2 minutes 45 seconds)
Duration: 2 min 45 s
Description: A short narrated video showing the whole journey — from the email you receive to downloading your report.

Question 1

Watch: the complete walkthrough (2 minutes 45 seconds)

Accepted Answer

A short narrated video showing the whole journey — from the email you receive to downloading your report.

Question 2

I was told an assessment has been assigned to me. How do I get access?

Accepted Answer

Check your email — you will have received an invitation, your login details, or a notification that an assessment is waiting.

Question 3

How do I log in?

Accepted Answer

Go to assessall.com, choose Log in, and use the email address your organisation invited.

Question 4

I do not have a password, or I have forgotten it

Accepted Answer

Use "Forgot?" on the login page — a reset link arrives in the same inbox within a minute.

Question 5

Where do I find the assessments assigned to me?

Accepted Answer

Assessments → the "Shared with my organisation" tab. Everything your organisation has assigned appears there.

Question 6

What happens when I start the assessment?

Accepted Answer

It opens in a clean full-screen window, one question per screen, with your progress shown at the top.

Question 7

How long will it take? Can I do it in parts?

Accepted Answer

Most assessments take 15 to 45 minutes. Finish in one sitting if you can — but your progress is saved if you cannot.

Question 8

My internet dropped, or I closed the tab. Have I lost my answers?

Accepted Answer

No — answers are saved to our servers as you go. Reopen the same link and continue.

Question 9

It says the assessment is in progress on another device

Accepted Answer

Sign in with your own account and reopen it — signing in always lets you continue on the device in front of you.

Question 10

Are there right and wrong answers?

Accepted Answer

It depends on the type. Aptitude assessments have correct answers; behavioural ones like DISC do not.

Question 11

Do I need a webcam? Is this being monitored?

Accepted Answer

Only if your organisation enabled proctoring — and you will be told before you start, and asked for permission.

Question 12

Can I take the assessment on my phone?

Accepted Answer

Yes for most assessments — but a laptop or desktop is easier for longer ones, and better for anything spoken.

Question 13

Where is my report?

Accepted Answer

Open My reports from the menu. Your report appears there once scoring finishes — usually within a few minutes.

Question 14

Can I download or share my report?

Accepted Answer

Yes — most reports offer a PDF download from the report itself or from My reports.

Question 15

I finished the assessment, but I cannot see a report

Accepted Answer

Usually one of three things: scoring is still running, your organisation reviews results internally, or the assessment was not submitted.

Question 16

Who can see my results?

Accepted Answer

You (when your organisation enables it) and the organisation that assigned the assessment. Not other participants.

Question 17

What data does AssessAll hold about me?

Accepted Answer

Your name and email, your answers, your scores and reports, and — only if proctoring was enabled — identity photos.

Question 18

Can I change my name, email address or password?

Accepted Answer

Name and password: yes, from Settings. Email address: ask your organisation, so your assignments stay linked.

Question 19

The assessment will not move on to the next question. What do I do?

Accepted Answer

Reload the page and carry on — your answers are saved as you go, so reloading costs you nothing.

Question 20

I select Start assessment and nothing happens.

Accepted Answer

Nearly always a stale page or a blocked script — reload, and if it persists try a private window or another browser.

Question 21

Which browsers and devices work?

Accepted Answer

A current Chrome, Edge, Safari or Firefox on a laptop or desktop is the safest choice; phones work for most assessments but are not ideal.

Question 22

I think I have lost my answers. Are they gone?

Accepted Answer

Almost certainly not. Answers are saved continuously while you work, and we can recover them even if the final submission failed.

Question 23

I got a blank screen or an error message.

Accepted Answer

Reload once, and if it recurs send us the time it happened and what you were doing — that is usually all we need.

Question 24

I am new to AssessAll. What is the fastest route from nothing to results?

Accepted Answer

Five steps: add your people, top up credits, launch an assessment to a group, watch completion, read the reports.

Question 25

How do I add people to my organisation?

Accepted Answer

Invite them by email one at a time, or import a roster from Excel or CSV and provision everyone at once.

Question 26

How do I assign an assessment to a group of people?

Accepted Answer

Use Programs (or a Learning Journey): pick the assessment, choose the audience, and launch — everyone is assigned at once.

Question 27

How do credits work?

Accepted Answer

Your organisation holds a credit balance; each assessment or report consumes credits at a set rate when it is used.

Question 28

DISC Prism: how do I choose which lens report participants get?

Accepted Answer

Tick the lens or lenses you want at launch. The core workplace report is always included.

Question 29

Where do I see my team's reports?

Accepted Answer

Your organisation's Reports area lists every completed attempt with a link to each report.

Question 30

A participant says they cannot see the assessment

Accepted Answer

Almost always one of three things: the wrong email address, an account not yet activated, or looking in the wrong tab.

Question 31

Can I run an assessment without adding people as users?

Accepted Answer

Yes — issue a share link or QR code. Recipients take it without creating an account.

Question 32

Can I control whether participants see their own reports?

Accepted Answer

Yes. They see them immediately by default; switch on “Hold reports until we release them” at launch and you decide when — for the whole group or one person at a time.

Question 33

How do I see who has finished, and chase the people who have not?

Accepted Answer

Assignments shows every person's status and dates; for people who never got in, resend their credentials from People.

Question 34

Can I export results to a spreadsheet?

Accepted Answer

Yes — Insights has a CSV download for group data, and any individual report can be saved as a PDF.

Question 35

Can someone retake an assessment, and does it cost again?

Accepted Answer

Yes, you can assign it again — and yes, each attempt debits credits, because each attempt is a fresh scored assessment.

Question 36

How do I stop people cheating?

Accepted Answer

Turn on proctoring when you assign — it adds an identity photo and monitoring, and returns an integrity rating with the report.

Question 37

Can you build an assessment specific to our roles or our situation?

Accepted Answer

Yes — scenario-based assessments written around your roles, competencies and real situations are a core part of what we do.

Question 38

How do I buy an assessment for myself?

Accepted Answer

Browse the store, pay online, and the assessment is available in your account immediately.

Question 39

What does "3 attempts included" mean on premium assessments?

Accepted Answer

One purchase, three sittings — each drawing a fresh set of questions so you can practise and improve.

Question 40

How do I unlock another DISC Prism lens report?

Accepted Answer

From your results page — choose the lens you want and pay for just that report. No need to retake.

Question 41

Invoices, failed payments and refunds

Accepted Answer

Invoices are emailed on payment. If a payment failed but you were charged, contact us with the reference.

Question 42

What is a Learning Journey?

Accepted Answer

A structured programme with baseline, in-training and outcome stages — so you can prove what your training changed.

Question 43

How do I run an assessment for a client cohort?

Accepted Answer

Create a cohort, enrol participants by email or roster, then launch the assessment to that cohort.

Question 44

Can I run a campus drive with a QR code?

Accepted Answer

Yes — generate a QR-coded share link, print it, and students take the assessment on their own phones.

How can we help?

Taking an assessment

Trust, privacy and troubleshooting

For HR and organisation admins

Buying for yourself

Trainers and partners

Still stuck?