Invoices, failed payments and refunds
Invoices are emailed on payment. If a payment failed but you were charged, contact us with the reference.
Invoices are emailed to you when payment succeeds. If you need one reissued or need company details on it, contact us.
Payment failed but money left your account? Payment gateways sometimes authorise and then fail to confirm. These reverse automatically, usually within five to seven working days. If it has not, send us the payment reference and we will trace it.
Refunds. If an assessment did not work as described, or you were charged twice, contact us and we will put it right. Where an assessment has already been completed and the report generated, the work has been delivered, so we handle those case by case.
Reach us any time via the Contact page.