Conflict Navigation & Resolution

Measures how well you navigate and resolve conflict at work — choosing the right approach for the situation, surfacing real interests, separating impact from intent, keeping disagreement productive, and holding your composure when things get heated. Items are realistic conflict situations where every option is something a reasonable person might do — the strongest reflects what the conflict and negotiation research actually shows. Scoring is keyed to that evidence: the contingency view of the five conflict modes (no mode is always best), interest-based negotiation and positions versus interests (Fisher & Ury), task versus relationship conflict (De Dreu & Weingart), early intervention in conflict escalation (Glasl), separating intent from impact (Stone, Patton & Heen), de-escalation under emotional flooding (Gottman; Goleman), trust repair and effective apology (Lewicki), avoiding triangulation, and proportional escalation. Behavioural-tendency framing and equally-credible, misconception-anchored options make it resistant to guessing and faking. A stretch band raises the difficulty to subtle, high-emotion situations. Administration time: 22-30 minutes.