Trust, privacy and troubleshooting

I select Start assessment and nothing happens.

Nearly always a stale page or a blocked script — reload, and if it persists try a private window or another browser.

A Start button that does not respond usually means the page has been open a long while and its session has gone stale, or a browser extension is blocking part of it.

Work through these in order:

Reload the page and select Start again.
Open it in a private or incognito window. This runs without extensions, which rules out an ad-blocker or privacy extension interfering.
Try another browser, or another device if one is to hand.
Check you are signed in as the person the assessment was assigned to. If you are signed in on a different account, the button belongs to an assignment that is not yours.

Still nothing? Send your HR contact — or us — the assessment name and the email address you are signed in with. That is enough for us to look at the assignment directly.

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